Terms of service

TERMS OF SERVICE

Last Updated: August 17, 2026

Welcome to VENTSO.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the VENTSO website, online store, products, services, content, features, and related services (collectively, the "Services").

VENTSO is operated by ventso.store("VENTSO", "we", "us", or "our") and is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

By accessing, browsing, or using our website, or by placing an order with us, you agree to be bound by these Terms and our applicable policies, including our:

  • [Privacy Policy]

  • [Return & Refund Policy]

  • [Shipping Policy]

If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 — ACCESS AND ELIGIBILITY

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age required to enter into a contract under applicable law, you may use our Services only with the involvement and consent of a parent or legal guardian.

You may be required to provide information such as your name, email address, billing information, payment information, telephone number, and shipping address when placing an order.

You agree that all information you provide to VENTSO is accurate, complete, and current.

You are responsible for maintaining the confidentiality of any account credentials you use and for activities carried out through your account.

We reserve the right to refuse access to our Services, cancel accounts, or cancel orders where permitted by applicable law.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display product descriptions, images, specifications, colors, and other information accurately.

However, the appearance of colors may vary depending on your device, screen, browser, and display settings.

Product descriptions, specifications, pricing, availability, and other information may be updated or changed from time to time.

We reserve the right to discontinue products or limit quantities available for purchase, subject to applicable law.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted when VENTSO confirms the order and, where applicable, successfully processes the payment.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in circumstances involving:

  • Incorrect pricing or product information;

  • Product unavailability;

  • Suspected fraudulent or unauthorized transactions;

  • Technical errors;

  • Payment failures; or

  • Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled order, subject to applicable law.

Please review your order carefully before completing your purchase.

Returns, exchanges, and refunds are governed by our [Return & Refund Policy].

SECTION 4 — PRICES, PAYMENTS AND BILLING

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, offers, and promotions may change at any time.

The price applicable to your order will generally be the price displayed at the time you place the order, subject to correction of obvious errors.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

You agree to provide accurate and complete payment and billing information.

We may use third-party payment service providers to process payments. Payment processing may be subject to the terms and conditions and privacy policies of the relevant payment provider.

We do not store complete payment card information unless permitted and required through our payment service providers.

SECTION 5 — SHIPPING AND DELIVERY

Orders will be shipped to the address provided by the customer at checkout.

Estimated delivery times are provided for guidance and may vary depending on location, courier availability, weather, public holidays, logistical conditions, or other circumstances beyond our reasonable control.

We are not responsible for delays caused by courier companies, incorrect or incomplete addresses provided by customers, customs procedures, or other circumstances beyond our reasonable control.

For complete information regarding delivery, please refer to our [Shipping Policy].

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible and follow the requirements described in our [Return & Refund Policy].

SECTION 6 — RETURNS, REFUNDS AND EXCHANGES

Our return and refund process is governed by our [Return & Refund Policy].

Unless otherwise stated in that policy or required by applicable law:

  • Return requests must be submitted within the specified return period.

  • Products must meet the applicable return conditions.

  • Products must generally be unused and returned in their original condition and packaging.

  • Certain products may be non-returnable.

  • Refunds are subject to inspection and approval.

Unboxing Video Requirement

For claims involving damaged, defective, incorrect, or missing products, customers may be required to provide a clear and continuous unboxing video showing the package before it is opened and the product as it is removed and inspected.

The unboxing video may be used to verify the condition of the package and product at the time of delivery.

Failure to provide a valid unboxing video may affect our ability to verify and process a damage, wrong-item, or missing-item claim, subject to applicable law.

Please read our complete [Return & Refund Policy] before submitting a return request.

SECTION 7 — INTELLECTUAL PROPERTY

All content available through the VENTSO website and Services, including but not limited to:

  • VENTSO name and logo;

  • Product names and descriptions;

  • Text;

  • Images;

  • Graphics;

  • Videos;

  • Audio;

  • Website design;

  • Product photographs;

  • Layout and arrangement; and

  • Other original materials

is owned by VENTSO or its licensors and is protected by applicable intellectual property laws.

You may use the website and its content only for personal, lawful, and non-commercial purposes unless we provide written permission otherwise.

You may not copy, reproduce, modify, distribute, sell, publish, transmit, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

All rights not expressly granted under these Terms are reserved by VENTSO.

SECTION 8 — THIRD-PARTY SERVICES AND TOOLS

Our website may use third-party services, applications, payment providers, shipping providers, analytics services, or other tools.

These third-party services may have their own terms and privacy policies.

We are not responsible for the independent operation, availability, or policies of third-party services, except to the extent required by applicable law.

Your use of third-party services may be subject to the terms imposed by those providers.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that VENTSO endorses or controls those websites.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites.

You access third-party websites at your own discretion and risk.

SECTION 10 — SHOPIFY

VENTSO uses Shopify to provide the e-commerce platform through which our Services are made available.

However, purchases made through the VENTSO store are transactions between you and VENTSO.

Shopify is not the seller of the products offered by VENTSO and is not responsible for the products, orders, delivery, returns, refunds, or other aspects of transactions between you and VENTSO, except as may be required under applicable law.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and policies.

SECTION 11 — PRIVACY

Your use of our Services is also subject to our [Privacy Policy].

Our Privacy Policy explains how we collect, use, store, process, and share personal information in connection with our website and Services.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our store is powered by Shopify, Shopify and certain service providers may process personal information in connection with providing the Services.

SECTION 12 — CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, videos, testimonials, or other feedback to VENTSO ("Feedback"), you agree that you have the right to provide that content and that it does not violate the rights of any third party or applicable law.

By submitting Feedback, you grant VENTSO a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute that Feedback for legitimate business, promotional, and operational purposes, subject to applicable law.

We reserve the right to remove or refuse to publish Feedback that is unlawful, misleading, abusive, defamatory, offensive, fraudulent, or otherwise inappropriate.

You must not submit false, misleading, fraudulent, or unlawful reviews or Feedback.

SECTION 13 — ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on our website accurate and up to date.

However, errors, inaccuracies, omissions, or outdated information may occasionally occur.

We reserve the right to correct errors and update information, including product descriptions, prices, availability, promotions, and shipping information.

Where permitted by law, we may cancel an order affected by a material error and provide an appropriate refund for any payment already made.

SECTION 14 — PROHIBITED USES

You agree not to use our website or Services:

  1. For any unlawful or fraudulent purpose;

  2. To violate any applicable law or regulation;

  3. To infringe intellectual property or other rights;

  4. To submit false or misleading information;

  5. To interfere with the security or operation of our website;

  6. To upload or transmit malicious code, viruses, or harmful software;

  7. To attempt unauthorized access to our systems or accounts;

  8. To impersonate another person or entity;

  9. To engage in abusive, threatening, harassing, or defamatory conduct;

  10. To use automated systems to improperly access, scrape, or interfere with the website; or

  11. For any purpose that may harm VENTSO, our customers, service providers, or the operation of our Services.

We reserve the right to restrict or terminate access to our Services where permitted by applicable law.

SECTION 15 — TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms or engage in unlawful, fraudulent, abusive, or harmful conduct.

Termination of access does not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination will remain effective.

SECTION 16 — DISCLAIMERS

To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Product-specific warranties, guarantees, or representations, if any, will be stated on the applicable product page, product packaging, warranty documentation, or applicable policy.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VENTSO will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or mandatory consumer protection rights.

Your statutory rights as a consumer remain unaffected.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services, your violation of these Terms, or your infringement of the rights of VENTSO or a third party.

Nothing in this section limits any rights or protections available to consumers under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a provision of these Terms, that does not mean that we waive our right to enforce it later.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services, subject to applicable law.

SECTION 21 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

VENTSO may assign or transfer its rights and obligations where legally permitted.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law, disputes relating to these Terms or transactions with VENTSO shall be subject to the jurisdiction of the competent courts having jurisdiction over [INSERT CITY/DISTRICT, STATE, INDIA].

Nothing in this section is intended to restrict any statutory right a consumer may have to approach a competent consumer authority or commission under applicable law.

SECTION 23 — HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation of the provisions.

SECTION 24 — CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The latest version will be posted on this page with the updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us:

VENTSO

Email: ventso.online@gmail.com

**Business/Trading Name:**VENTSO.STORE

Phone: [INSERT BUSINESS PHONE NUMBER]

Grievance Contact: VENTSO.STORE /  ventso.online@gmail.com

RELATED POLICIES

Please read these policies together with these Terms of Service:

  • [Privacy Policy]

  • [Return & Refund Policy]

  • [Shipping Policy]

By using the VENTSO website or placing an order, you acknowledge that you have read and agree to these Terms and the applicable policies referenced above.