Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At Ventso, we want you to be satisfied with your purchase. If you need to return an item, please review the following policy.

1. Return Period

You have 5 days from the date of delivery to request a return.

Return requests submitted after 5 days may not be accepted.

2. Return Eligibility

To be eligible for a return, the product must:

Be unused and unworn.
Be in the same condition as received.
Have all original tags and labels attached, if applicable.
Be returned in its original packaging.
Include the receipt, order confirmation, or other proof of purchase.

3. Unboxing Video Requirement

A clear and continuous unboxing video is mandatory for return claims.

Customers must record a video while opening the package, starting before the package is opened and continuing until the product has been fully inspected.

The unboxing video may be required as proof in cases involving:

Damaged products
Defective products
Wrong products
Missing items
Any issue with the order

Claims for damaged, defective, wrong, or missing items may not be accepted without a valid unboxing video.

Please make sure the package and product are clearly visible in the video.

4. How to Request a Return

To request a return, contact us at:

Email: ventso.online@gmail.com

Please include:

Order number
Customer name
Reason for return
Photos of the product
Unboxing video, where applicable

Do not send any product back before your return request has been approved.

Items returned without prior approval may not be accepted.

5. Damaged, Defective, or Wrong Items

Please inspect your order immediately after delivery.

If you receive a product that is damaged, defective, incorrect, or missing any item, contact us as soon as possible.

We may require photos and a valid unboxing video to verify the issue before approving a return or refund.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Customized or personalized products
Personal care products
Perishable goods
Sale items
Gift cards
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before sending it back.

7. Exchanges

If you want a different product, the fastest option is to return the original product, subject to our return policy, and place a new order for the desired product once the return is approved.

8. Return Shipping

Once your return request is approved, we will provide instructions regarding where and how to return the product.

Any applicable return shipping charges will be communicated during the return process.

9. Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within up to 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

ventso.online@gmail.com

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact: