Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

Thank you for shopping with VENTSO.

This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Availability

VENTSO currently ships within India only.

We do not offer international shipping at this time.

2. Order Processing

  • Orders are processed after successful payment confirmation.

  • Orders are usually dispatched within 1–2 business days.

  • Processing times may be longer during weekends, public holidays, or high-order periods.

If there is a significant delay, we will notify you via email.

3. Delivery Time

We aim to deliver your order within 5–8 business days from the date of dispatch.

Delivery times are estimates and may vary due to:

  • Customer location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote-area deliveries

  • Other unforeseen circumstances

VENTSO is not responsible for delays caused by courier partners or events beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free shipping offers will be shown on eligible products or orders.

5. Shipping Address

Please ensure your shipping address, phone number, and PIN code are accurate before placing your order.

VENTSO is not responsible for delivery issues caused by incorrect or incomplete address details.

If you need to change your address, contact us immediately at ventso.online@gmail.com. Changes cannot be guaranteed once the order has been dispatched.

6. Order Tracking

Once your order is shipped, you will receive a tracking number or tracking link via email or SMS (where available).

Tracking may take up to 24 hours to become active.

7. Delivery Attempts

Our courier partner may attempt delivery more than once.

If delivery fails because the customer is unavailable or provides incorrect information, additional delivery charges may apply.

8. Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

For any claim involving a damaged, defective, incorrect, or missing product, customers must provide a clear and continuous unboxing video.

The video should:

  • Show the sealed package before opening.

  • Clearly show the shipping label.

  • Record the entire unboxing process without interruption.

  • Show the product and its condition.

Claims submitted without a valid unboxing video may not be accepted.

9. Lost or Delayed Orders

If your order has not arrived within the estimated 5–8 business days, please contact us at ventso.online@gmail.com.

We will coordinate with our courier partner to resolve the issue as quickly as possible.

10. Order Cancellation

Cancellation requests must be made before the order is dispatched.

Once an order has been shipped, cancellation may not be possible and will be handled according to our Return & Refund Policy.

11. Contact Us

For any shipping or delivery inquiries, contact us:

VENTSO.STORE

Email: ventso.online@gmail.com

By placing an order with VENTSO, you agree to this Shipping Policy and our related store policies.